Automated Messaging from Starfish
When instructors raise a tracking item within Starfish, a network of support is activated. When a flag is raised, for instance, a message is immediately generated and sent to the student’s New Paltz Outlook email. This automated message encourages students to take action based on the nature of the flag raised.
Below is a list of tracking items available to faculty to raise. This list includes manually raised tracking items which can be raised at any point in the semester, and tracking items that are affiliated with Progress Surveys. Click each tracking item to view the automated message sent to students when the flag is raised.
Manually Raised Tracking Items
Description: This should be raised when a student has not turned in assignments or has developed a habit of turning them in late.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student Name],
After reviewing your performance in [course] , [Instructor name] has indicated that You have missing or late assignments. They are encouraging you to reach out to them ASAP to discuss this further and help you gain clarity on what you can do to get back on track. They have included additional comments (if section below is blank, your professor did not include additional comments):
"[Comments provided by instructor when raising flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
Not sure what to do next? Reach out to your professor. They can discuss with you why they raised these concerns, and what to do next to get back on track.
Reach out to your professional advisor if you have any questions about resources on campus that may be able to help support you. Check your Success Network in Starfish and schedule an appointment with them.
Please know that it is common for students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
From,
Your Starfish Support Network
Description: This should be raised when a student has not performed well on tests, major quizzes, and/or assignments and it is having a significant impact on their overall course grade.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student name],
After reviewing your performance in [course], [instructor name] has indicated that You have low quiz/test/assignment scores. They are encouraging you to reach out to them ASAP to discuss this further and help you gain clarity on what you can do to get back on track. They have included additional comments (if section below is blank, your professor did not include additional comments):
"[Comments provided by instructor when raising flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
Not sure what to do next? Reach out to your professor. They can discuss with you why they raised these concerns, and what to do next to get back on track.
Reach out to your professional advisor if you have any questions about resources on campus that may be able to help support you. Check your Success Network in Starfish and schedule an appointment with them.
Please know that it is common for students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
From,
Your Starfish Support Network
Description: This should be raised when it is noticed that a student is frequently missing class sessions, not accessing online course content regularly, or is frequently tardy. In addition, the student has not provided a valid reason for absences or has not been in communication with the professor at all.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student name],
After reviewing your performance in [course], [instructor name] has indicated that You have exhibited attendance and/or coursework engagement concerns. They are encouraging you to reach out to them ASAP to discuss this further and help you gain clarity on what you can do to get back on track. They have included additional comments (if section below is blank, your professor did not include additional comments):
"[Comments provided by instructor when raising flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
Not sure what to do next? Reach out to your professor. They can discuss with you why they raised these concerns, and what to do next to get back on track.
Reach out to your professional advisor if you have any questions about resources on campus that may be able to help support you. Check your Success Network in Starfish and schedule an appointment with them.
Please know that it is common for students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
From,
Your Starfish Support Network
Description: This should be raised when it is noticed that a student is at risk of failing the class if performance continues and the student does not make significant changes to improve. A high priority flag with instructor comments required to inform the most effective intervention.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student name],
After reviewing your performance in [course], [instructor name] has indicated that You are in danger of failing this course. They are encouraging you to reach out to them immediately to discuss this further and help you gain clarity on your current standing in the course. They have included additional comments (if section below is blank, your professor did not include additional comments):
"[Comments provided by instructor when raising flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
Not sure what to do next? Reach out to your professor. They can discuss with you why they raised these concerns, and what you can do to recover a passing grade in the course. If it is not possible to recover a passing grade, reach out to your professional advisor to discuss the implications and help you navigate the way forward. Check your Success Network in Starfish and schedule an appointment with them.
Please know that it is common for students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
From,
Your Starfish Support Network
Text notification:
Your professor has raised time-sensitive feedback for you about your work in class. Please log into Starfish via my.newpaltz.edu to view their feedback.
Description: Raise this when you have a concern with a student's behavior (non academic related). This flag and the comments you provide will NOT be viewable by students.
Who does this notify? Student’s advisor(s)
Messaging:
Students are not sent a message when this flag is raised. It is not viewable to the student.
Description: This should be raised when a student is performing well in your course and you want to provide some encouragement.
The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name].
[Kudo name]: [comments instructor provided when raising the kudo]
*If no text appears, instructor did not provide comments.*
Your dedication and hard work in the classroom is recognized. Keep up the good work!
Description: This should be raised when a student has outstanding academic performance in your course.
The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name].
[Kudo name]: [comments instructor provided when raising the kudo]
*If no text appears, instructor did not provide comments.*
Your dedication and hard work in the classroom is recognized. Keep up the good work!
Description: This should be raised when a student has shown improvement in your course.
Keep in mind: The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name].
[Kudo name]: [comments instructor provided when raising the kudo]
*If no text appears, instructor did not provide comments.*
Your dedication and hard work in the classroom is recognized. Keep up the good work!
Description: Use this to refer a student to the Career Resource Center.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, Career Resource Center
Messaging:
Hello [student],
Yasmin Gold believes you would benefit from visiting the Career Resource Center. The Career Resource Center offers unique services, programs and resources, to both current students and alumni of all majors, to assist with their career development. Whether you are deciding on a major, searching for an internship or full=time employment, applying to graduate school, or any career related question, the Career Resource Center can help.
Click here to schedule an in-person or virtual appointment with a Career Coach.
We look forward to seeing you in the Career Resource Center!
--
Career Resource Center
Humanities 105
careers@newpaltz.edu
845-257-3265
Description: Use this to refer a student to peer-to-peer support: Academic Coaching, Writers' Studio, and Subject Tutoring.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, Center for Student Success
Messaging:
Dear [Student Name],
[Instructor Name] has recommended that you visit the Center for Student Success.
The Center for Student Success, located in Old Main B106, offers one-on-one and group sessions with trained student leaders to help you achieve success this semester.
Check out our services:
-
- Peer Advisors: Visit a Peer Advisor to identify your learning style, discover new study strategies, create SMART goals, and sharpen your time management skills.
- Writers' Studio: Meet with a peer writing consultant, and develop writing strategies for any stage of the writing process. Open to all majors, all academic writing assignments.
- Tutoring and Supplemental Instruction: Click here for a full list of courses supported by our peer tutors.
- Online Tutoring: Log-in Sunday through Thursday nights, from 7pm to Midnight for support in writing and many lower-division courses.
Scheduling is easy! Check out this step-by-step guide on how to schedule a session today!
We look forward to seeing you at the Center for Student Success!
Center for Student Success
Old Main Building B106
css@newpaltz.edu
845-257-3580
Description: Use this to refer a student to their Academic Advisor or General Advisor in the Office of Academic Advising (OAA).
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s OAA advisor
Messaging:
Enrolment Census Survey Tracking Items
Description: This should be raised when students do not meet Records & Registration’s definition of Active Participation.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student],
Your instructor, [Instructor Name], has indicated that you have not been participating in or attending [Course Name] so far this semester. Students who have never attended or engaged in any coursework will be withdrawn from the course. This could have potential implications for your financial aid and for your academic success. We encourage you to take urgent action.
[comments instructor provided when raising the flag]
Please contact your advisor as soon as possible and they will be happy to help.
Text notification:
Your professor has raised time-sensitive feedback for you. Please log into Starfish via my.newpaltz.edu to view their feedback.
Early Alert Survey Tracking Items
Description: Raise this flag if the student has exhibited one or more areas of academic concern, such as low attendance, low quiz/test scores, or missing/late assignments.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Attendance Concern flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
First, please contact your professor to discuss their concern, gain clarity on where you stand in the course, and receive guidance on how you can improve.
Additionally, here are some additional individuals or services you can connect with:
-
- Contact your Academic Advisor. Check out your Success Network in Starfish where you will find a link to schedule an appointment with your advisor. (For graduate students: Contact a member of your Graduate, Professional & Interdisciplinary Studies team: https://www.newpaltz.edu/gradstudies/who-we-are/gpis-team/ )
- Seek out the Center for Student Success. The Center for Student Success offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you, and we are here to help.
Description: Use this to refer a student to the Career Resource Center.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student.
Messaging:
Dear [Student Name],
[Instructor Name] has recommended that you attend their office hours for additional support in class. You may reply to this message to connect directly to your professor.
They have included additional comments (if this section below is blank, your instructor did not include any additional comments):
" [Notes when instructor raised referral] "
Description: Raise this kudo for students who have started the semester off strong.
The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
"[Kudos name]: [comments instructor provided when raising the kudo]"
Keep up the good work!
Mid Semester Progress Survey Tracking Items
Description: You can select this if you do not have any concerns about a student's academic performance at the mid-point in the semester.
The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name].
"[Kudo name]: [comments instructor provided when raising the kudo]"
Your dedication and hard work in the classroom is recognized. Keep up the good work!
Description: You can select this item if a student has not been turning in required work.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student Name],
After reviewing your performance in [Course Name], [Instructor Name] has raised the Not completing assignments flag. You will want to address this concern immediately to ensure you are finishing the semester strong. [Instructor Name] provided the following comment (if no text appears, they did not leave additional comments):
"[comments instructor provided when raising the flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
First, please contact your professor to discuss their concern, gain clarity on where you stand in the course, and receive guidance on how you can improve.
Additionally, here are some additional individuals or services you can connect with:
-
- Contact your Academic Advisor. Check out your Success Network in Starfish where you will find a link to schedule an appointment with your advisor. (For graduate students: Contact a member of your Graduate, Professional & Interdisciplinary Studies team: https://www.newpaltz.edu/gradstudies/who-we-are/gpis-team/ )
- Seek out the Center for Student Success. The Center for Student Success offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you, and we are here to help.
Description: You can select this flag if there is a critical attendance concern and the student's success in the course is at risk.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student Name],
After reviewing your performance in [Course Name], [Instructor Name] has raised the Critical attendance concern flag. You will want to address this concern immediately to ensure you are finishing the semester strong. [Instructor Name] provided the following comment (if no text appears, they did not leave additional comments):
"[comments instructor provided when raising the flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
First, please contact your professor to discuss their concern, gain clarity on where you stand in the course, and receive guidance on how you can improve.
Additionally, here are some additional individuals or services you can connect with:
-
- Contact your Academic Advisor. Check out your Success Network in Starfish where you will find a link to schedule an appointment with your advisor. (For graduate students: Contact a member of your Graduate, Professional & Interdisciplinary Studies team: https://www.newpaltz.edu/gradstudies/who-we-are/gpis-team/ )
- Seek out the Center for Student Success. The Center for Student Success offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you, and we are here to help.
Description: Raise this item if the student's midsemester grade is a C- or lower.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s).
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Course grade C- or lower flag. You will want to address this concern immediately to ensure you are finishing the semester strong. [Instructor Name] provided the following comment (if no text appears, they did not leave additional comments):
"[comments instructor provided when raising the flag]"
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
First, please contact your professor to discuss their concern, gain clarity on where you stand in the course, and receive guidance on how you can improve.
Additionally, here are some additional individuals or services you can connect with:
-
- Contact your Academic Advisor. Check out your Success Network in Starfish where you will find a link to schedule an appointment with your advisor. (For graduate students: Contact a member of your Graduate, Professional & Interdisciplinary Studies team: https://www.newpaltz.edu/gradstudies/who-we-are/gpis-team/ )
- Seek out the Center for Student Success. The Center for Student Success offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you, and we are here to help.
Description: Use this to refer a student to utilize your office hours for additional support.
The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student.
Messaging:
Dear [Student Name],
[Instructor Name] has recommended that you attend their office hours for additional support in class. You may reply to this message to connect directly to your professor.
They have included additional comments (if this section below is blank, your instructor did not include any additional comments):
" [Notes when instructor raised referral] "
Recognition and Gratitude Survey Tracking Items
Description: Raise for a student who has consistently demonstrated a high level of positive growth and development throughout the semester.
The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student
Messaging:
Dear [Student Full Name],
Your professor, [Instructor Name] , has raised a kudo for you in recognition of your work this semester in their class.
We would like to acknowledge the progress you've made this semester. Your growth and improvement across the semester have been noticeable, and they reflect sustained effort, engagement, and a willingness to learn—qualities that will continue to serve you well.
Sincerely,
Your New Paltz Support Network
Here are your professor's additional comments:
[Raise Notes]
Description: Raise for a student who has consistently demonstrated a high level of dedication and a mastery of concepts in the course.
Keep in mind: The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student
Messaging:
Dear [Student Full Name],
Your professor, [Instructor Name], has raised a kudo for you in recognition of your work this semester in their class.
We wish to congratulate you on your outstanding work this semester. Your performance stood out for its quality, engagement, and intellectual effort, and we hope you take pride in what you've accomplished.
Sincerely,
Your New Paltz Support Network
Here are your professor's additional comments:
[Raise Notes]
Description: Raise for a student who you would like to encourage their intellectual growth in the subject area through possible graduate school opportunities.
The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student, Graduate Studies
Messaging:
Dear [Student],
Congratulations! In recognition of your academic achievement, Professor [instructor name] has recommended that you explore graduate study. SUNY New Paltz offers more than 50 graduate programs designed to support a wide range of academic and professional goals. You can expect an email from the Office of Graduate, Professional & Interdisciplinary Studies (GPIS) with information about graduate programs and funding opportunities. We hope you will consider staying at New Paltz as you continue on your academic path.
Description: Raise for a student who you would like to discuss co-curricular or experiential learning opportunities with based on their achievements or interest level with the coursework.
The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student
Messaging:
Dear [Student Full Name],
Your professor, [Instructor Name], has raised a kudo for you in recognition of your work this semester in their class.
They wanted to reach out to acknowledge your strong performance in class this semester and invite you to meet with them about opportunities to extend your learning beyond the classroom.
Sincerely,
Your New Paltz Support Network
Here are your professor's additional comments:
[Raise Notes]
Questions?
If you have any questions regarding Starfish, contact:
Taylor Boggio
Starfish App Admin & Academic Advisor
Office of Academic Advising
NPStarfish@newpaltz.edu | boggiot@newpaltz.edu
x3708
